Please note that the roundtrip shuttle bus service between Hanoi and Halong is available at an extra charge. Details are: Rate: USD 25 per guest Pick-up point: at any hotel in Hoan Kiem district, Hanoi Other pick-up point: at Paloma Office in Hanoi (if guests do not stay in Hoan Kiem district. Address: 3rd Floor, 37 Le Van Huu Street, Hoan Kiem, Hanoi) Pick-up time: from 7:30 to 8:00 Drop-off time: from 16:30 to 17:00 Guests are required to provide the hotel name, address and contact number in Hanoi at least 48 hours in advance for the pick-up service. Private car transfer is available upon request. === Children whose travel documents are attached to the parent's passport, must be accompanied by said parent. If you have any dietary requirements (e.g. vegetarian), please inform the cruise before departure. === The cruise check-in begins strictly from between 12:00 noon to 12:30 from Halong Paloma Office (Vinashin Wharf, No 6 Le Thanh Tong street, Hon Gai Harbour, Ha Long City, Quang Ninh). Guests disembark from the cruise ship at 11:30 at the end of the journey. === In case of cancellation due to bad weathers to guarantee the safety of tourists, different policies will apply. If the cancellation is informed before guests leave Hanoi to Halong Bay and guests have not used any service yet, guests are eligible for a 100% refund. For other cancellation scenarios where the cruise already started, partial refund policies apply. Kindly check with the cruise company for more information. The cancellation is announced ONLY by Quang Ninh Local Port Authority and not by the Halong Paloma. === Cruise itineraries and schedules are subject to change, dependent upon the weather and operating conditions. Please inform Halong Paloma Cruise in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

16

Internet services, WiFi, Free WiFi

Check-in from 12:00 until 12:30
Check-out from 10:00 until 12:00

Please note that the roundtrip shuttle bus service between Hanoi and Halong is available at an extra charge. Details are: Rate: USD 25 per guest Pick-up point: at any hotel in Hoan Kiem district, Hanoi Other pick-up point: at Paloma Office in Hanoi (if guests do not stay in Hoan Kiem district. Address: 3rd Floor, 37 Le Van Huu Street, Hoan Kiem, Hanoi) Pick-up time: from 7:30 to 8:00 Drop-off time: from 16:30 to 17:00 Guests are required to provide the hotel name, address and contact number in Hanoi at least 48 hours in advance for the pick-up service. Private car transfer is available upon request. === Children whose travel documents are attached to the parent's passport, must be accompanied by said parent. If you have any dietary requirements (e.g. vegetarian), please inform the cruise before departure. === The cruise check-in begins strictly from between 12:00 noon to 12:30 from Halong Paloma Office (Vinashin Wharf, No 6 Le Thanh Tong street, Hon Gai Harbour, Ha Long City, Quang Ninh). Guests disembark from the cruise ship at 11:30 at the end of the journey. === In case of cancellation due to bad weathers to guarantee the safety of tourists, different policies will apply. If the cancellation is informed before guests leave Hanoi to Halong Bay and guests have not used any service yet, guests are eligible for a 100% refund. For other cancellation scenarios where the cruise already started, partial refund policies apply. Kindly check with the cruise company for more information. The cancellation is announced ONLY by Quang Ninh Local Port Authority and not by the Halong Paloma. === Cruise itineraries and schedules are subject to change, dependent upon the weather and operating conditions. Please inform Halong Paloma Cruise in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

16

Internet services, WiFi, Free WiFi

Check-in from 12:00 until 12:30
Check-out from 10:00 until 12:00