Staff at reception were very kind, committed and willing to help, in particular Denise and Lena. It is within easy reach of downtown and other city landmarks, close to the metro. Good restaurant at reasonable prices.
Lack of English speaking staff and information, hotel management experience still in the making and ways of doing things which are very local and not explained anywhere to foreigners. This led to more than one unnecessary confusion. The hotel has more niceties like satin- looking bed linen and bathrobe than comfort and practicality. Our room on the street side was extremely noisy because of the traffic. If the Internet doesn't work in your room, ask because it may have something to do with their server, and don't suffer two days like we did. You better be hungry in the morning because breakfast is more like lunch.